Telephony setup services

The work of any company is closely related to communication. Whether they are clients, customers, suppliers, partners or intermediaries, it is important to ensure a stable and high-quality telephone connection for effective communication. Organizing your own telephony will guarantee the quality of communication and efficient operation of your office.

The need for quality telephony

The success of a company depends on having a telephone network that operates efficiently and reliably. Thanks to high-quality communication you can achieve:

• increasing firm productivity;
• increasing the speed of working with clients (for example, order processing);
• achieving effective communication with business partners;
• timely responses to user and client requests;
• increasing reputation among clients;
• development and prosperity of the company.

A company that can promptly answer calls and advise clients looks more attractive and presentable in their eyes.

All this cannot always be achieved using existing networks and city PBXs. The proper level of services and high quality connections are often impossible to ensure due to the use of outdated equipment and constant overloads on the line. This negatively affects the quality of negotiations with clients, partners and other people.

Mini-PBX: features and types

One of the popular and profitable solutions is the organization of telephony with personal mini-ATS. The latter is a specialized device to which external wires are connected. Internal telephone lines come from it itself. As a result of such a connection, a large number of users within one company are able to work with a small number of external numbers at the same time. At the same time, employees must be provided with individual telephone sets.

In recent years, setting up IP telephony has become a popular alternative. It allows you to abandon the classic analogue/hybrid stations by using virtual stations. In this case, the servers are located on the provider’s premises, so no equipment installation is required.

In both cases, an autonomous and local telephone network is created within the company. All internal telephones are connected to the switching center in the office, each of which is assigned a unique number. This allows for fast and effective communication between company employees. Mini-stations organize the connection of internal lines with city/mobile networks. Thus, when making a call, clients are connected to an internal line through a switch.

Capabilities of mini PBX stations

Mini-PBX installation, whether stationary or virtual, provides ample opportunities for the company, namely:

• receive/hold any incoming calls;
• providing each employee with a personal number;
• automatic call processing, as well as their redistribution between employees;
• ensuring high-quality telephone communications between subsidiary offices;
• organizing conversations with clients using touch-tone dialing;
• preventing unwanted calls;
• ensuring high-quality telephone communication between employees;
• adjusting calls depending on the time of day;
• intercepting calls from busy numbers;
• organization of conference calls (for partners, employees, etc.).

Thanks to the great functionality of a separate telephone line, you can achieve many advantages, including:

• fast and high-quality communication;
• the ability to effectively retain clients and partners due to the quality of communication and response;
• saving on telephone calls;
• programmability in accordance with the needs and requirements of the enterprise/company;
• rational use of communication resources;
• the ability to expand the existing computer network;
• increasing operational efficiency and business development;
• high payback.

Setting up internal telephony is necessary for many companies, especially if they plan for further growth. In most cases, telephone networks are associated with the operation of computers, which is why when creating a telephone network, an integrated approach and joint organization of all systems are important. Installing your own mini-PBX or setting up IP telephony will allow you to save on paying for external communication lines and will bring great benefits to the company.

To properly organize and implement the process of installing your own telephone line, contact the professionals at SUPERADMIN. Extensive experience and a deep understanding of the specifics of such work allow us to quickly and efficiently create internal telephone lines for any business in Kyiv. We also carry out configuration, optimization and programming of mini-PBXs, the price of which will pleasantly surprise you.